xTend I.T. Help Desk Customer Survey for Administrators

Q.1
1. How satisfied are you with the ease of contacting the xTend I.T. Help Desk over the phone? *

Q.2
How satisfied are you with the ease of contacting the xTend I.T. Help Desk via e-mail? *

Q.3
How satisfied are you with xTend I.T. Help Desk’s overall response time for problems? *

Q.4
How satisfied are you with the Courtesy of the xTend I.T. Help Desk staff. *

Q.5
How satisfied are you with the Help Desk’s ability to resolve individual problems for your company? *

Q.6
How satisfied are you with the Overall Effectiveness of xTend I.T. Help Desk services? *

Q.7
How satisfied are you with the Overall Effectiveness of the Help Desk’s recommendations. *

Q.8
How satisfied are you with the diversity of xTend I.T. Help Desk staff’s knowledge? *

Q.9
Please rate your overall satisfaction with xTend I.T. Help Desk services. *

Q.10
Please write any comments (positive or negative) or any suggestions you have in the space below. Please include a brief description of any problems you may have experienced with help desk in the past year. Feel free to add your name and telephone number if you would like us to follow-up with you directly. *